FAQ
Orders
Can I cancel or change my order?
Can I cancel or change my order?
You can cancel or change your order within 1 hour of placing it. Log in to your account, go to "My Orders," and click on order details. If your order hasn't been processed yet, you'll see the "Cancel Order" option. After this time, please contact us via the contact form.
What payment methods do you accept?
What payment methods do you accept?
We accept a wide range of payment methods: credit and debit cards (Visa, Mastercard, American Express), BLIK, bank transfers, deferred payments (e.g., PayPo, Twisto), Apple Pay, Google Pay, and PayPal. All payments are secured with an SSL certificate.
Will I receive order confirmation?
Will I receive order confirmation?
Yes! Immediately after placing your order, you will receive an automatic confirmation via the email address you provided during purchase. The confirmation includes your order number, product details, and estimated delivery time.
How long do I have to wait for my shipment?
How long do I have to wait for my shipment?
Standard delivery within Poland takes 2-4 business days. Orders placed before 2:00 PM will be shipped the same day.
Returns & Exchanges
What is the deadline for returning a product?
What is the deadline for returning a product?
You have 30 days from the date you receive your order to make a return. To initiate the return process, log in to your account, go to "My Orders," select your order, and click "Return Items." Follow the instructions to generate a return label.
Can I return the earrings if they don't fit?
Can I return the earrings if they don't fit?
Yes, we accept returns of products in their original packaging, unopened, and unused for hygiene reasons. Returned earrings must be in the same condition they were received. We do not accept returns of sterilized earrings.
When will I receive my refund?
When will I receive my refund?
Once your return is received and verified (usually 2-3 business days after the package arrives), we automatically refund the money to the account from which payment was made. The refund will appear in your account within 5-10 business days, depending on your bank.
What if the product is damaged or defective?
What if the product is damaged or defective?
If you have received a damaged or defective product, please contact us immediately via the contact form, attaching photos of the product. We will process your complaint within 14 days and provide a free return and a full refund or replacement.
Products
What materials are the earrings made of?
What materials are the earrings made of?
Each product description includes detailed information about the material. We offer earrings made from surgical titanium, 316L surgical steel, 14K gold, Bioflex, and other skin-safe materials. All products are quality certified.
How to choose the right earring size?
How to choose the right earring size?
Each product's data sheet includes detailed dimensions (rod thickness, length, diameter). If you're unsure about size, please consult your piercer or contact us via live chat.
Can I save the product for later?
Can I save the product for later?
Yes! Every product has an "Add to Wishlist" button (heart icon). This requires logging in to your account. You can check your wishlist and add products to your cart at any time.
Promotions and discounts
How can I get a discount code?
How can I get a discount code?
We send discount codes in our newsletter to registered subscribers. You can sign up in the footer of the website. We also organize seasonal promotions and sales – follow us on social media!
Can I use several discount codes at once?
Can I use several discount codes at once?
No, you can only use one discount code per order. The system will automatically apply the code that provides the greatest discount.
Does the discount code work on all products?
Does the discount code work on all products?
The terms and conditions for using a discount code are specified in the terms and conditions of the specific promotion. Some codes may exclude already discounted products or specific categories. Details will be displayed when entering the code in your shopping cart.
Help and contact
How can I contact you?
How can I contact you?
You can use the contact form on the website or email shop@piercingplanet.pl. We respond on weekdays from 8:00 a.m. to 4:00 p.m.
Do you offer advice on product selection?
Do you offer advice on product selection?
Yes! Our team will be happy to help you choose the right earrings. Contact us via the form or email, describing your needs (piercing type, material preference, style).
Do you run a loyalty program?
Do you run a loyalty program?
Yes! Every purchase earns you points, and you can redeem your points for discounts on future orders. Program details can be found after logging in in the "Loyalty Program" tab.
